Legal

Refund & Exchange Policy

Last updated 21 September 2026

Please choose with consideration. Every piece is printed and framed to order, so refunds or exchanges are not offered for change of mind.

Change of mind

As every piece is produced and framed to order, refunds or exchanges are not available for change of mind on any artwork or custom framed artwork.

Damaged or faulty items

If your piece arrives damaged, or has a fault, you are entitled to a replacement or a refund.

Please email hello@jordannaswiatlo.com as soon as possible, ideally within 48 hours of delivery, with photographs of the piece and its packaging. Early notice helps us resolve it quickly and lodge a claim with the courier.

If a damaged or faulty piece needs to come back to us, we will arrange the return at our cost.

Damage that occurs after a piece has been delivered and received, such as during hanging or installation, is not covered.

What happens next

Once we have your photographs, or the returned piece, we will be in touch to arrange your replacement or refund.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.

Contact

Jordanna Swiatlo
Melbourne, Australia
hello@jordannaswiatlo.com